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Modern technologies of interaction of the bank ANSWERS

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Uploaded: 19.01.2021
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Product description

Modern technologies of interaction of the bank ANSWERS

Modern technologies of interaction between the bank and enterprises (answers to the Synergy tests)
Passed 29 out of 30 (Excellent 97 points)

The main channels for receiving payment orders from individuals and legal entities are ...
Front messages
Swift messages
PC messages

The bank´s modern technologies enable clients ...
transfer of loan obligations to a third party
deferred loan payment
carrying out annuity and differentiated payments on loans

Internet acquiring (IE) is ...
an algorithm that combines disparate information from service providers with whom the bank has entered into an agreement to accept payments into a single system
technology for accepting payment cards via the Internet
a specialized organization or a dedicated subdivision in an organization dealing with the processing of calls and informing via voice communication channels

It is not true that the integration of the contact center with the CRM system allows bank employees ...
upon an incoming call to the operator, see the client´s card on the monitor screen
reduce dialing time
automatically issue loans

The billing system must be integrated ...
with bank offices, a network of payment terminals and ATMs, as well as with an Internet bank for individuals
only with bank offices
only with a network of payment terminals and ATMs

The effectiveness of sales channels directly depends on ...
convenience, mobility and speed of customer service
filling the bank´s website
billing system

The purpose of data processing centers (DPC) is to provide ...
guaranteed trouble-free operation of the bank´s information system with specified levels of availability, reliability, security and manageability
guaranteed and trouble-free access to the bank´s website
guaranteed uptime of the bank´s credit system

The Client-Bank system is used by Russian banks with ...
1990s
2000s
2010s

For more efficient processing of calls, the operators of the bank´s contact center ...
organized in a two-link system
organized in a multi-link system
can be organized into a two-link or multi-link system

Billing is ...
an algorithm that combines disparate information from service providers with whom the bank has entered into an agreement to accept payments into a single system
technology for accepting payment cards via the Internet
a specialized organization or a dedicated subdivision in an organization dealing with the processing of calls and informing via voice communication channels

The second name of the trading terminal is ...
POS
imprinter
ATM

The basic complex of automated banking systems allows you to organize fast and high-quality customer service ...
on a wide range of services
mainly for settlements using plastic cards
mainly on credit and deposit operations

The bank uses ... sales
three main channels
five main channels
six main channels

In the Russian market of automated banking systems, offers are mainly formed by ... manufacturers
European
American
domestic

The market leader for CRM software is ...
Oracle Siebel
Bank online
Microsoft CRM

It is not true that through the "Client-Bank"
you can send payments
you can send registers for crediting funds to the salary cards of employees of the enterprise
it is possible to log into the Internet bank for individuals

Plastic smart cards allow ...
allow you to read information from a magnetic strip
do not go through the authorization procedure and work offline
quickly transfer information from an embossed card to a special self-copying form

The development of automated banking systems (ABS) has passed ... stages
three stages
five stages
six stages

Additional information

It is not true that modern software allows you to make through the bank´s website ...
direct personal communication with bank employees
access to the Internet bank (for both individuals and legal entities)
calculation of credit and deposit conditions for bank products

It is not true that the services for servicing plastic cards include
payment of wages
making a duplicate of a plastic card
access of legal entities and individuals to Unixcepsepy

To organize communications, you can use ...
PSTN only
only 1P telephony
both public telephone networks and 1P telephony

It is not true that modern software allows through the bank´s website ...
receive information about debt on loans and mandatory payments
work with banks´ web resources
calculate credit and deposit conditions for bank products

The market leader in automated banking systems is ...
Diasoft company
group of companies "RBC"
company "Conversion"

It is not true that automated depository accounting of transactions includes ...
processing of investment and brokerage transactions
accounting of securities and their issuers
cash accounting

"Client-bank" for legal entities is ...
a way of communication between a corporate client and a bank
precautionary measure
informative resource

CRM system ...
allows you to automatically fill in standard contracts
allows you to automatically fill out any contract forms
does not automatically fill out any contracts

A software solution, using which all operations of a geographically distributed bank are carried out in a single database and full transparency of the work of branches is guaranteed and the possibility of building a centralized back office without attracting additional staff, is ...
automated banking system "Diasoft"
RS-Stile Softlab
automated banking system "CFT"

Internet banking is ...
providing the client with access to accounts and the ability to conduct banking operations at any time and from any device connected to the Internet
a set of electronic documents (files) of a private person or organization in a computer network., united under one address
type of bilateral interaction with a client, the result of which is the provision of banking services

Remote banking means conducting transactions
without visiting the bank
through proxies
with a systematic visit to the bank or its branches

The "Client-Bank" system allows ... signed and encrypted packages of documents via telephone lines
only to bank clients to exchange with each other
only for bank employees to exchange with each other
the bank and its clients to exchange

* By purchasing the product you will receive a file with answers to the questions that are indicated in the description

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